Last updated: 17/08/2025

📦 Shipping Policy

• Orders are processed within 24–48 hours of confirmation.
• Standard delivery time: 4–7 business days depending on your location.
• Shipping charges are calculated at checkout based on weight and delivery pin code.
• Once your order has been shipped, you will receive a tracking number to monitor the status of your shipment.

❌ Cancellation Policy

• Orders can be cancelled within 12 hours of placing them.
• Once dispatched, cancellation requests cannot be accepted.

🔄 Return Policy

• Returns are accepted only if the product received is damaged, defective, or incorrect.
• Customers must raise the return request within 48 hours of delivery.
• A parcel opening video (from start to end, without cuts/edits) is mandatory for return approval.
• Products must be unused, in original packaging, and with all tags intact.
• For hygiene reasons, certain products such as earrings, nose pins, and other intimate wearables are not eligible for return unless defective.

💰 Refund Policy

• Refund requests are processed only after returned products are received and quality-checked.
• Refund Processing Timeframe: Refund initiation within 3–5 business days post-approval.
• Refund Credit Timeframe: Refund will be credited to the original payment method within 7–10 business days (may vary depending on bank/payment provider).
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or wallet credit (details collected securely from you).
• Shipping charges (if paid) are non-refundable.
• Ji Sisodiya G covers return shipping costs in the case of defective items or shipping errors. For other returns, the customer is responsible for return shipping charges.

🔁 Exchange / Replacement Policy

• Exchanges or replacements are accepted in case of wrong size, design, or color received.
• Request must be raised within 48 hours of delivery, with a valid parcel opening video as proof.
• The product must be unused and in its original packaging.
• Once approved:
• Replacement/exchange will be dispatched within 3–5 business days.
• Delivery of the exchanged product usually takes 5–8 business days, depending on your location.

Payment & Security Policy

Secure Payments

Your payment security is our priority. We use trusted and secure payment gateways (such as Razorpay / Phone Pay/ Paytm) with SSL encryption to ensure your details are always safe.

Payment Options

• Credit/Debit Cards
• Net Banking
• UPI & Wallets
• Cash on Delivery (COD) [with additional fee]

Data Security

We never store your card or UPI details. All transactions are processed through secure gateway.

Contact / Grievance

Heading: Contact Us

We are always here to help you. For any queries, support, or complaints, reach out to us at:

Email: support@jisisodiyag.com
Phone/WhatsApp: +91-8949333567
Address: Kota, Rajasthan, India

Grievance Redressal

As per IT Rules, you can contact our Grievance Officer for any concerns regarding privacy, data use, or website policies:

Grievance Officer: [Your Name]
Email: grievance@jisisodiyag.com
Response Time: Within 7 working days

❓ Frequently Asked Questions (FAQ)

🛍️ 1. How can I place an order?

You can browse our collection, add your favorite items to the cart, and proceed to checkout.
We accept secure online payments and Cash on Delivery (COD) on selected pin codes.

📦 2. How long does delivery take?

• Orders are usually delivered within 4–7 business days depending on your location.
• Remote areas may take a little longer.
• Once shipped, you will receive tracking details via SMS/email.

🚚 3. Do you ship across India?

Yes, we deliver all over India using our logistics partner with top courier companies.

💳 4. What payment methods do you accept?

We accept:

• UPI (PhonePe, Google Pay, Paytm, etc.)
• Debit/Credit Cards
• Net Banking
• Wallets
• Cash on Delivery (COD) – available on select pin codes.

🔄 5. Can I cancel my order?

• Yes, you can cancel your order within 12 hours of placing it.
• Once dispatched, cancellation is not possible.

🔁 6. What is your return & exchange policy?

• Returns and exchanges are accepted only if the product is damaged, defective, or incorrect.
• Request must be raised within 48 hours of delivery.
• A parcel opening video (unedited) is mandatory.
• Products must be unused and in original packaging.
• Earrings, nose pins, and intimate wearables are not eligible for return (for hygiene reasons).

💰 7. How will I get my refund?

• Refunds are processed within 3–5 business days post-approval.
• It may take 7–10 business days to reflect in your bank/payment method.
• COD refunds are done via bank transfer or wallet credit.

📷 8. Why is a parcel opening video mandatory?

The parcel opening video helps us verify claims in case of damage, missing, or wrong product.
Without the video, returns/exchanges cannot be processed.

🎁 9. Do you offer gift packaging?

Yes! We provide premium gift packaging options on request.
You can mention it in order notes at checkout.

📞 10. How can I contact customer support?

For queries or support:
📧 Email: support@jisisodiyag.com
📞 Phone: +91-8949333567
⏰ Support Hours: Mon–Sat, 10 AM – 7 PM